❓Support
Last updated
Last updated
Our support team and moderators are available around the clock to assist with any issues you encounter or questions you may have. We are committed to ensuring you have the best experience possible on SpicyChat.ai.
For real-time assistance, connect with our community on Discord. Discord is not only a great platform to get involved with the SpicyChat.ai community but also the fastest way to receive help. Our moderation team is more active on Discord 24/7, ready to assist you with any issues or inquiries you may have.
You can also fill out the form by following the link below and we'll get back to you as soon as possible.
Common Issues and Resolutions
Website Purchases
Subscriptions purchased through the website are typically linked to your account instantly. If you do not see your benefits:
Log out and log back in to refresh your account.
Check your account to view the benefits.
Manage your subscription by clicking on the "Manage Subscription" button in your profile or by visiting this link.
Linking Your SubscribeStar Account
If you've subscribed through SubscribeStar and do not see your benefits, please visit the following link to activate your premium benefits.
Boosty Subscriptions
Boosty subscriptions are manually activated. Our team links accounts every three hours during Eastern Daytime (9 AM to 5 PM EST). If your subscription is purchased after 5 PM, it will be linked the following day.
To ensure seamless linking, please make sure the email addresses on both platforms match. If they differ, share your SpicyChat email address and username via Boosty DM or open a ticket on Discord.
Crypto Subscriptions (CoinPayments)
Crypto subscriptions are also manually linked. Our team processes these within two hours of payment during Eastern Daytime. Payments made later in the day may take longer to link. If your email addresses differ across platforms, please contact our support team with your SpicyChat details to ensure timely activation.
